1. Overview
PopBox Studio (“we”, “us”, or “our”) is responsible for the personal information under our control.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
By using our website, you agree to this Privacy Policy.
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2. Information We Collect
We collect information you provide directly and some information automatically when you use the site.
Information You Provide
When you place an order or contact us, we may collect: - name - email address - shipping and billing address - phone number (if provided) - order details
You can browse the site without creating an account.
Payment Information
Payments are processed securely through third-party providers such as Stripe.
We do not store your full payment card details on our servers.
Automatically Collected Information
When you use our website, we may collect: - IP address - browser type - device information - pages visited and interactions
This helps us understand how the site is used and improve the experience.
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3. How We Use Your Information
We use your information to: - process and fulfill orders - send order updates - respond to questions or support requests - improve our website and services - prevent fraud and maintain security
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4. Sharing of Information
We do not sell your personal information.
We only share your information when necessary to operate the store, including with: - payment providers (such as Stripe) - shipping and logistics partners - service providers that help run the website
These providers only receive the information needed to perform their role.
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5. International Data Transfers
Some of the services we use (such as payment processors and hosting providers) may process your information outside of Canada.
When this happens, your information may be subject to the laws of those jurisdictions.
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6. Data Retention
We keep personal information only as long as needed to: - complete orders - meet legal or tax requirements - resolve disputes - enforce our policies
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7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information.
However, no system is completely secure, and we cannot guarantee absolute security.
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8. Your Rights
You have the right to: - request access to your personal information - request corrections if your information is inaccurate
To make a request, contact us at: ca.support@popboxstudio.com
We may need to verify your identity before processing your request.
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9. Cookies and Tracking
We use cookies and similar technologies to: - keep the website functioning properly - understand how people use the site - improve performance
You can control or disable cookies through your browser settings. Some features may not work properly if cookies are disabled.
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10. Third-Party Links
Our website may include links to other websites.
We are not responsible for how those websites handle your data.
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11. Children’s Privacy
Our store is not intended for children.
We do not knowingly collect personal information from minors.
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12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date.
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13. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
ca.support@popboxstudio.com
