Shipping Area
We currently ship within Canada only.
At this time, we do not offer international shipping.
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Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Processing times may be longer during: - high-demand releases - holidays - promotional periods - unforeseen operational delays
Orders are not processed or shipped on weekends or public holidays.
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Shipping Time
After dispatch, most orders arrive within 3–10 business days, depending on destination and carrier conditions.
Delivery times are estimates only and are not guaranteed.
Shipping timelines may be affected by: - destination location - weather conditions - carrier delays - peak shipping periods
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Tracking
Tracking information will be provided when available after your order has shipped.
Tracking details may be sent by email and may also be accessible through your order page.
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Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
We are not responsible for delays, losses, or delivery issues caused by: - incorrect address information - incomplete address details - failure to receive the package
If you need to request an address change, contact us as soon as possible. We cannot guarantee changes once an order has been processed or shipped.
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Returned or Undeliverable Packages
If a package is returned due to incorrect address information or failed delivery attempts, additional shipping fees may be required to reship the order.
We are not responsible for packages returned or disposed of by the carrier.
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Lost, Delayed, or Damaged Shipments
Once an order has been handed over to the carrier, the risk of loss or damage transfers to the customer.
We are not responsible for shipping delays, lost shipments, or damage caused during transit.
If your shipment is lost or arrives damaged, please contact us. We may assist in initiating a claim with the shipping carrier where possible, but we do not guarantee replacement or refund for carrier-related issues.
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Returns & Refunds
All Sales Final on Kuji (Random Draw) Products
All Kuji (random draw) purchases are final sale.
Because Kuji orders involve immediate random prize assignment, they cannot be returned, exchanged, or refunded once the order has been completed.
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Standard Product Returns
For non-Kuji items, returns or refunds are only considered if: - the wrong item was sent
We do not accept returns for: - change of mind - personal preference - buyer’s remorse - shipping delays or transit issues - damaged items caused during shipping
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Return Request Window
You must contact us within 7 days of delivery to report an issue.
Requests submitted after this period may not be reviewed.
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Return Conditions
If a return is approved, the item must: - be unused and in original condition - include original packaging - match the original order
We reserve the right to deny requests that do not meet these conditions.
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Return Shipping
Return shipping costs may be the responsibility of the customer unless the issue was caused by our error.
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Refunds
If a refund is approved, it will be issued to the original payment method.
Shipping fees are non-refundable unless the issue was caused by our error.
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Exchanges
Exchanges are not provided.
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Order Cancellations
Orders may be cancelled before they are processed.
Once an order has been processed or shipped, it cannot be cancelled.
For Kuji orders, cancellation is not possible once the order has been completed and the prize has been assigned.
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Contact
For shipping, return, or refund questions, please contact:
ca.support@popboxstudio.com
Please include your order number so we can assist you faster.